According to the South African Satisfaction (SAS) Index as well as the nation\u2019s Department of Trade and Industry (DTI), South African customers enjoy much higher levels of satisfaction than those living in America and Europe. This is mainly because South African companies are always trying to improve on their standards with the help of enthusiastic employees in their customer service departments. If you\u2019ve ever considered a career in customer service, here\u2019s a roundup of your need-to-know info:<\/p>\n
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The customer service industry has an abundance of great employment opportunities. And if you love working with people, you could very well find yourself working your dream job in one of these roles within the industry:<\/p>\n
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Average salary: R112,962 per year<\/strong><\/p>\n Customer service advisors<\/a> are tasked with helping customers find the information they need. They deal with complaints, customer enquiries, and company promotions. Service advisors are most commonly found in the motor industry of South Africa and can also earn a commission based on how much effort they put into their jobs.<\/p>\n <\/p>\n Average salary: R136,280 per year<\/strong><\/p>\n Customer service assistants<\/a> ensure that all clients leave with a sense of satisfaction. This role involves a significant amount of face-to-face client interaction, but also entails email communication as well as telephonic administration. Depending on which sector you work in, your day-to-day activities will probably include arranging store displays and dealing with payments.<\/p>\n <\/p>\n Average salary: R324,261 per year<\/strong><\/p>\n If you have strong leadership skills, a career in customer service management<\/a> could be ideal for you. In this position, you will be tasked with leading a team of employees to help ensure your company delivers the best customer service possible. You\u2019ll be responsible for recruiting staff, handling security issues, and assisting with the training and development of new talent.<\/p>\n <\/p>\n Average salary: R197,270 per year<\/strong><\/p>\n If you\u2019re aiming at joining a company\u2019s technical team as a support representative<\/a>, you\u2019ll be helping customers with all of their technical issues. These positions are often found in more advanced call-centre positions, which means that you might need a degree in the engineering field to qualify for these positions.<\/p>\n <\/p>\n Average salary: R381,285 per year<\/strong><\/p>\n Sales product support representatives<\/a> are responsible for handling queries that consumers have before and after making a purchase. Keep in mind that professionals within this field are paid a low basic salary and make a commission on sales as their main source of income.<\/p>\n","protected":false},"excerpt":{"rendered":" According to the South African Satisfaction (SAS) Index as well as the nation\u2019s Department of Trade and Industry (DTI), South African customers enjoy much higher levels of satisfaction than those living in America and Europe. This is mainly because South African companies are always trying to improve on their standards with the help of enthusiastic Continued \u00bb<\/a><\/p>\n","protected":false},"author":38,"featured_media":1731,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[146,74],"tags":[539,495],"class_list":["post-1730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-advice","category-employment","tag-customer-service","tag-featured-post"],"_links":{"self":[{"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/posts\/1730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/comments?post=1730"}],"version-history":[{"count":0,"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/posts\/1730\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/media\/1731"}],"wp:attachment":[{"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/media?parent=1730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/categories?post=1730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.adzuna.co.za\/blog\/wp-json\/wp\/v2\/tags?post=1730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2. Customer service assistant<\/h4>\n
3. Customer service manager<\/h4>\n
4. Technical support representative<\/h4>\n
5. Sales product support representative<\/h4>\n