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Receptionist

Salary: 160 000 - 210 000 Annually
Location: Cape Town City Centre
Company: trackingtalent
Contract type: Permanent
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Description:

  • To receive and coordinate client and vendor visits to our office to enhance the overall experience of the Asset Managers brand and operations
  • To create an experience of ease and personal focus for clients visiting our office through a customised and dedicated service
  • To enable a seamless operation between business and clients/visitors through cohesive teamwork supporting the end-to-end coordination of meetings and functions
  • To align Reception to the business service strategy through instilling trust, confidence and satisfaction with clients
  • To facilitate internal clients in achieving their service objectives through flexible and supportive service delivery
  • To continuously improve/advance our clients’ experience through keeping abreast of best practices and proactively adapting in working styles and methods

Main responsibility:

  • Execute a high level of front line service delivery and engagement with clients, internal staff and event coordinators through high energy levels and dynamism
  • Keep track of regular visitors and develop a customized experience based on individual needs
  • Foster and maintain a team service- and client experience focused culture
  • Monitor and control visitors’ access and identify clients that visit the Asset Manager
  • Meet and greet visitors and clients when they enter our building and escort them to appropriate areas
  • Offer and coordinate the delivery of beverages to visitors and clients
  • Reconcile and plan scheduled visits and specified facility requirements in advance
  • Provide first-line support for facility requirements

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