If you’ve ever considered customer service jobs, here’s a roundup of your need-to-know info!
According to the South African Satisfaction (SAS) Index as well as the nation’s Department of Trade and Industry (DTI), South African customers enjoy much higher levels of satisfaction than those living in America and Europe. This is mainly because South African companies are always trying to improve on their standards with the help of enthusiastic employees in their customer service departments.
Now, if you’re geared towards the customer service sector, here are a few career options you might want too consider:
Customer Service jobs you can consider
The customer service industry has an abundance of great employment opportunities. And if you love working with people, you could very well find yourself working your dream job in one of these roles within the industry:
1. Customer service advisor
Average salary: R183,003 per year
Customer service advisors are tasked with helping customers find the information they need. They deal with complaints, customer inquiries, and company promotions. Service advisors are most commonly found in the motor industry of South Africa and can also earn a commission based on how much effort they put into their jobs.
2. Customer service assistant
Average salary: R274,403 per year
Customer service assistants ensure that all clients leave with a sense of satisfaction. This role involves a significant amount of face-to-face client interaction, but also entails email communication as well as telephonic administration. Depending on which sector you work in, your day-to-day activities will probably include arranging store displays and dealing with payments.
3. Customer service manager
Average salary: R469,006 per year
If you have strong leadership skills, a career in customer service management could be ideal for you. In this position, you will be tasked with leading a team of employees to help ensure your company delivers the best customer service possible. You’ll be responsible for recruiting staff, handling security issues, and assisting with the training and development of new talent.
4. Technical support representative
Average salary: R448,833 per year
If you’re aiming at joining a company’s technical team as a support representative, you’ll be helping customers with all of their technical issues. You’ll often find these roles in more advanced call centers. This means that you might need a degree in the engineering field to qualify for these positions.
5. Sales product support representative
Average salary: R381,285 per year
Sales product support representatives are responsible for handling queries that consumers have before and after making a purchase. Keep in mind that professionals within this field earn a low basic salary. They earn commission on sales as their main source of income.
Wrapping up
Now that you have a better idea of what your career options are for the customer service industry, it’s time to start narrowing down that list! Depending on your skills and qualifications, you could be earning a lucrative salary while doing what you love too! Ready to start searching for your dream job? Check out Adzuna’s listings today!